Returns and refunds policy

Romi Wellness is an online-only store. We do not have a retail location.

14-day returns

Returns are accepted within 14 calendar days of delivery for unused items in their original packaging.

How to start a return

You must contact us by email at romishop.info@gmail.com with your order number before returning an item, and wait for our return instructions before sending anything back.

Please contact us at romishop.info@gmail.com for return instructions.

Return shipping

The customer pays return shipping on change-of-mind returns.

Damaged, defective or incorrect items

Please report any problem promptly by email, with photos of the item and packaging. For damaged, defective or incorrect items, we cover the resolution and any necessary return shipping.

Refunds

Refunds go to your original payment method after the returned item has been received and inspected.

Hygiene items

Hygiene items, such as grip socks, cannot be returned once used.

This policy does not limit your rights under applicable consumer protection law.

Contact

Romi Wellness (9508-4455 Québec inc.)
romishop.info@gmail.com