We want you to love your Romi order. If something isn't right, we're here to help.
Returns
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, unworn, and in their original packaging with tags attached.
How to start a return
Contact us with your order number through our Contact page and we'll walk you through the next steps.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5 to 10 business days.
Exchanges
Need a different size or colour? Contact us and we'll help set up an exchange.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us right away and we'll make it right at no extra cost.